Cincy Favorites send a little taste of home
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phone Return Policy
Return Policy


CincyFavorites and its brands maintain the highest levels of quality and service. Your shipment is guaranteed to arrive in perfect condition. Our packaging and shipping protect your order, even in warmer climates. If you are not completely satisfied with your order, please contact us within 3 business days to explain the problem. We will promptly contact you to resolve the problem.


Please do not throw the product away until you have talked with us. UPS may need to see any damages. No refunds will be given for circumstances beyond our control, such as weather, being given an incorrect or incomplete delivery address or if no one is available to receive the package. We welcome your comments about our products and service.

Cancelation Policy


Orders can be cancelled up to one day before the scheduled ship day. Orders scheduled to ship the same day they are placed can be cancelled within one hour of placing the order. After this the product is committed for shipment, it cannot be cancelled.  Orders cannot be cancelled once they have been committed to any point in the delivery process. Orders cannot be cancelled because the recipient is unavailable. Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.